Shipping Policy

Last Updated: July 18, 2026

Welcome to Oak & Sprout. We appreciate your trust in us for your baby toys and children's products. Our goal is to provide a fast, reliable, and secure shipping experience for every customer.

Please read this Shipping Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

Order Processing

All orders are processed within 1–2 business days (Monday through Saturday).

Orders placed on Sundays or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping and delivery time.

Shipping Destinations & Delivery Time

Delivery times are estimates and may vary due to weather conditions, carrier delays, customs inspections, or other unforeseen circumstances.

Order Cut-Off Time

Orders placed before 11:00 PM (CEST) will begin processing on the same business day.

Orders received after the cut-off time will be processed on the following business day.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information generally becomes available within 24 hours after your order has been dispatched.

Shipping Carriers

To ensure reliable delivery, we work with trusted logistics partners, including:

DHL

UPS

USPS

YunExpress

Colissimo

Local Postal Services

The carrier used for your order depends on your delivery location and package requirements.

Packaging

Every order is carefully packed to help protect your items during transit.

Our packaging is designed to reduce the risk of damage while keeping products clean and secure throughout delivery.

Duties and Taxes

All prices displayed on our website include applicable taxes where required.

Customers will not be charged any hidden fees during checkout.

If local customs authorities apply import duties or taxes for international shipments, these charges remain the responsibility of the customer where applicable.

Lost, Delayed, or Damaged Packages

We carefully prepare and inspect every order before shipment.

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number

A brief description of the issue

Photos of the damaged package or product (if applicable)

While we will gladly assist you in working with the shipping carrier, delivery delays caused by the carrier or circumstances beyond our control cannot always be guaranteed.

Returns, Exchanges & Refunds

We accept returns within 30 days of delivery.

Returned items must:

Be unused

Be in their original packaging

Include all original accessories and parts

Be in resalable condition

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method.

Return shipping costs may apply unless the item is defective, damaged upon arrival, or incorrect due to our error.

For complete details, please review our Returns & Refund Policy.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Oak & Sprout cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before the order is shipped.

Contact Us

If you have any questions about shipping, delivery, or your order, our customer support team is happy to assist you.

Website Name: Oak & Sprout

Company Name: PACKAGE LTD

Address:
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom

Email: jennifer@oakandsprout.com

Phone: +44 7456 993899

Business Number: 15926295

VAT Number: GB 476833940

Contact Form: Available through our website.

Customer Support Hours

Monday – Saturday

09:00 – 17:00 (GMT – London Time)

We aim to respond to all customer inquiries within one business day.