Terms of service
Last Updated: July 18, 2026
OVERVIEW
Welcome to Oak & Sprout.
Throughout these Terms of Service, the terms "Oak & Sprout," "we," "us," and "our" refer to Oak & Sprout. We operate this website and online store, including all related information, content, features, products, services, and tools, to provide customers with a secure and enjoyable shopping experience for baby toys and children's products.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
These Terms of Service, together with any policies referenced within them, explain your rights and responsibilities when using our website and purchasing products from us.
Please read these Terms carefully before accessing or using our Services. By visiting our website, browsing our products, creating an account, or placing an order, you agree to be legally bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not access or use our website.
SECTION 1 – ACCESS AND ACCOUNT
By using our website, you confirm that you are at least the age of majority in your country or region of residence or that you have obtained the consent of a parent or legal guardian to use our Services.
When creating an account or placing an order, you may be asked to provide personal information including:
Full name
Email address
Billing address
Shipping address
Telephone number
Payment information
You agree that all information you provide is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Accounts may not be sold, transferred, or shared with another person without our written permission.
We reserve the right to suspend or terminate any account that contains false information or violates these Terms.
SECTION 2 – PRODUCTS
Oak & Sprout specializes in selling baby toys and children's products through our online store.
We make every reasonable effort to display accurate product descriptions, specifications, colors, images, and pricing. However, actual colors and product appearance may vary depending on your monitor, mobile device, browser settings, or lighting conditions.
Product descriptions, availability, specifications, and prices may be updated without prior notice.
We reserve the right to:
Modify product information at any time
Discontinue products without notice
Limit quantities available for purchase
Refuse sales where permitted by law
While we strive for accuracy, we cannot guarantee that every description, photograph, or specification will always be free from errors.
SECTION 3 – ORDERS
Submitting an order constitutes an offer to purchase products from Oak & Sprout.
All orders remain subject to our acceptance.
After placing your order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.
An order is considered accepted only after payment has been successfully processed and your order has been approved for shipment.
We reserve the right to:
Decline or cancel any order
Limit purchase quantities
Refuse suspicious or fraudulent transactions
Cancel orders containing pricing or inventory errors
If an order is cancelled after payment has been received, you will receive a full refund using your original payment method.
Products purchased through our website are intended for personal use only and may not be purchased for unauthorized commercial resale.
Returns and refunds are governed solely by our Refund & Return Policy.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are subject to change without prior notice.
The price charged for your purchase will be the price displayed at the time your order is placed.
Unless otherwise stated, product prices do not include:
Import duties
Customs fees
International taxes
Shipping charges where applicable
Customers are responsible for providing accurate billing and payment information.
You agree to promptly update your information if any details change so that we can process your orders successfully.
By submitting payment information, you confirm that:
You are authorized to use the selected payment method.
All information provided is accurate.
You authorize us to charge the total order amount.
Your payment provider will honor the transaction.
We reserve the right to correct pricing errors at any time before shipment.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times shown on our website are estimates only.
Although we work with reliable shipping partners, delivery dates cannot be guaranteed.
Oak & Sprout is not responsible for shipping delays resulting from:
Courier delays
Customs inspections
Weather conditions
Natural disasters
Public holidays
Events beyond our reasonable control
Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping carrier.
Please review our Shipping Policy for additional information.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to:
Website design
Product photographs
Logos
Trademarks
Graphics
Videos
Icons
Product descriptions
Text
Software
Layout
Branding
is the property of Oak & Sprout, Shopify, or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may use our website solely for personal, non-commercial shopping purposes.
Without our prior written permission, you may not:
Copy
Reproduce
Republish
Modify
Distribute
Sell
Display
Create derivative works
Exploit any content from our website
Nothing contained in these Terms grants you any ownership or license rights in our intellectual property.
Unauthorized use may violate copyright, trademark, and other applicable laws.
SECTION 7 – OPTIONAL TOOLS
From time to time, we may provide access to optional tools or services offered by third-party providers.
These tools are provided on an "as is" and "as available" basis.
Oak & Sprout does not monitor, control, endorse, or guarantee these third-party tools and accepts no responsibility for their performance, accuracy, or availability.
Your use of any optional third-party tools is entirely at your own risk, and you should review the terms and privacy policies of the respective provider before using them.
We may also introduce new features, services, or tools in the future. Unless otherwise stated, those features will also be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, or services for your convenience.
These third-party websites operate independently from Oak & Sprout.
We do not control or endorse their content and are not responsible for:
Their accuracy
Their privacy practices
Their security
Their products or services
Their availability
Any interactions or transactions you make with third-party websites are solely between you and that third party.
We encourage you to review their terms and privacy policies before providing personal information or completing a purchase.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[This section is based on Shopify's standard Terms and should not be materially modified.]
Oak & Sprout is powered by Shopify, which enables us to provide our online store and Services to you.
However, all purchases made through our website are made directly with Oak & Sprout, not Shopify.
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and Oak & Sprout, including but not limited to product quality, shipping, returns, refunds, warranties, customer support, or any loss, damage, or injury resulting from products purchased through our store.
To the fullest extent permitted by law, you expressly release Shopify and its affiliates from any claims, liabilities, damages, losses, or expenses arising from your purchases or transactions with Oak & Sprout.
SECTION 10 – PRIVACY POLICY
Your privacy is important to us.
All personal information collected through our Services is governed by our Privacy Policy, which forms part of these Terms of Service.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our store is hosted on Shopify, certain personal information may also be collected and processed by Shopify in order to operate, maintain, and improve the Services.
Information submitted through our website may be transferred to Shopify and trusted third-party service providers located in countries other than your own when necessary to provide our Services.
For more information about how your personal information is collected and used, please review our Privacy Policy available on our website.
SECTION 11 – FEEDBACK
If you submit suggestions, reviews, comments, ideas, recommendations, testimonials, photographs, or any other content ("Feedback") to Oak & Sprout, whether by email, social media, our website, or any other communication channel, you grant Oak & Sprout a perpetual, worldwide, royalty-free, irrevocable, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, translate, and otherwise use such Feedback for any lawful purpose, including marketing and promotional activities.
You represent and warrant that:
You own or have the necessary rights to submit the Feedback.
Your Feedback does not infringe upon the rights of any third party.
Your Feedback is truthful and accurate.
Any incentives or compensation received in connection with the Feedback have been properly disclosed where required by law.
Oak & Sprout has no obligation to:
Keep Feedback confidential.
Pay compensation for Feedback.
Respond to submitted Feedback.
We reserve the right, but are not obligated, to remove any Feedback that we determine, in our sole discretion, to be unlawful, abusive, defamatory, offensive, fraudulent, misleading, obscene, or otherwise inappropriate.
You remain solely responsible for any Feedback you submit.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:
Product descriptions
Product images
Pricing
Promotions
Shipping costs
Availability
Delivery estimates
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
We may also update information or cancel orders if any information is found to be inaccurate, including after an order has been placed.
SECTION 13 – PROHIBITED USES
You agree to use our Services only for lawful purposes.
You may not use our website or Services to:
Violate any applicable law or regulation.
Infringe upon the intellectual property rights of Oak & Sprout or any third party.
Upload or transmit viruses, malware, or malicious code.
Collect or harvest personal information belonging to other users.
Send spam, phishing messages, or unsolicited promotional communications.
Attempt unauthorized access to our systems or networks.
Interfere with the security or operation of the website.
Impersonate another individual or organization.
Submit false, misleading, or fraudulent information.
Use automated systems, bots, crawlers, or scraping tools without authorization.
Engage in any activity that may damage, disable, overload, or impair our website.
We reserve the right to suspend or permanently terminate your access to our Services if you violate these Terms.
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate your access to the Services, with or without notice, if we reasonably believe that you have violated these Terms of Service or applicable laws.
Termination does not affect any rights or obligations that arose before termination.
The following provisions shall survive termination:
Intellectual Property
Feedback
Disclaimer of Warranties
Limitation of Liability
Indemnification
Privacy Policy
Governing Law
Any other provisions that, by their nature, are intended to survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the Services and all products sold through our website are provided on an "AS IS" and "AS AVAILABLE" basis.
Except where expressly required by applicable law, Oak & Sprout makes no representations or warranties of any kind, whether express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Availability
Accuracy
Reliability
Security
We do not guarantee that:
The Services will always be available.
The website will be uninterrupted or error-free.
Defects will be corrected immediately.
The website will always be free from viruses or harmful components.
Your use of our website is entirely at your own risk.
Some jurisdictions do not allow certain warranty exclusions, so some of the above limitations may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Oak & Sprout, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and Shopify and its affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Services or the purchase of products through our website.
This includes, but is not limited to:
Loss of profits
Loss of revenue
Loss of business opportunities
Loss of savings
Loss of data
Business interruption
Replacement costs
Any similar financial or commercial loss
Whether arising in contract, tort (including negligence), strict liability, or otherwise, Oak & Sprout's total liability shall not exceed the amount paid by you for the product giving rise to the claim, except where a greater liability is required by applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable consumer protection laws.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Oak & Sprout, Shopify, and our respective affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from and against any claims, demands, liabilities, losses, damages, judgments, costs, or expenses (including reasonable legal fees) arising out of or relating to:
Your breach of these Terms of Service;
Your violation of any applicable law or regulation;
Your infringement of the rights of any third party;
Your misuse of the Services or products purchased through our website.
If we become involved in a legal claim covered by this section, we will notify you where reasonably practicable. Failure to provide immediate notice will not release you from your obligations unless you are materially prejudiced by the delay.
We reserve the right to control the defense and settlement of any such claim, and you agree to cooperate fully in the defense of that claim.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted by law.
Any invalid or unenforceable provision shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies referenced on our website, constitute the entire agreement between you and Oak & Sprout regarding your use of our Services.
They replace all prior communications, discussions, proposals, or agreements, whether written or oral, relating to the same subject matter.
Any ambiguity in the interpretation of these Terms shall not be construed against either party solely because that party drafted them.
SECTION 20 – ASSIGNMENT
You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.
Any attempted assignment without our consent shall be null and void.
Oak & Sprout may assign or transfer these Terms, or any of our rights and obligations, at any time without prior notice where permitted by applicable law.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or Services shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.
SECTION 22 – HEADINGS
The section headings used in these Terms of Service are included solely for convenience and reference.
They do not affect the interpretation or legal meaning of any provision contained in these Terms.
SECTION 23 – CHANGES TO THESE TERMS
We reserve the right to modify, update, or replace any part of these Terms of Service at any time.
Any changes will become effective immediately upon publication on this page unless otherwise required by applicable law.
Where legally required, we will notify customers of material changes through appropriate means.
Your continued use of our website or Services after updated Terms have been published constitutes your acceptance of those revised Terms.
We encourage you to review this page periodically to stay informed of any updates.
SECTION 24 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us using the information below.
Website Name: Oak & Sprout
Company Name: PACKAGE LTD
Email: jennifer@oakandsprout.com
Phone: +44 7456 993899
Address:
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom
Business Number: 15926295
VAT Number: GB 476833940
Customer Support Hours
Monday – Saturday
09:00 – 17:00 (GMT – London Time)
We aim to respond to all customer inquiries within one business day.