Payment policy

Last Updated: July 18, 2026

At Oak & Sprout, we are committed to providing a secure, reliable, and convenient payment experience for every customer. Your privacy and payment security are extremely important to us.

All transactions made through our website are protected using SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information is transmitted safely and securely.

Accepted Payment Methods

We accept a variety of trusted payment methods, including:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Amex)
  • Discover
  • Diners Club
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Klarna

Available payment methods may vary depending on your country or region.

All payments are processed through secure, PCI DSS-compliant payment providers.

Payment Security

Your security is our priority.

To protect your information, we use industry-standard security measures, including:

  • SSL (128-bit) encrypted connections
  • Secure PCI DSS-compliant payment gateways
  • Advanced fraud detection systems
  • Encrypted payment processing

PACKAGE LTD never stores your full credit card or debit card information on our servers.

Your payment details are processed directly by our trusted payment partners using secure encryption technology.

Billing Information

When placing an order, you agree to provide accurate, complete, and current billing information.

Please ensure that:

  • Your billing address matches the address associated with your payment method.
  • Your card information is valid and up to date.
  • Your contact details are correct so we can reach you if necessary.

Incorrect or incomplete billing information may result in payment delays, additional verification, or order cancellation.

Payment Authorization

By placing an order on our website, you authorize PACKAGE LTD and our payment providers to charge your selected payment method for the total purchase amount, including any applicable shipping charges and taxes.

If your payment cannot be authorized or processed, your order will not be completed until successful payment has been received.

Pricing

All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.

Unless otherwise stated, any applicable taxes and shipping costs will be clearly displayed during checkout before payment is completed.

There are no hidden charges or membership fees when shopping with Oak & Sprout.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact our customer support team as soon as possible.

While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Any approved cancellations or refunds will be handled in accordance with our Refund & Return Policy.

Fraud Prevention

To protect our customers and prevent fraudulent transactions, we reserve the right to:

  • Verify payment information.
  • Request additional identity verification where necessary.
  • Decline or cancel orders that appear suspicious or unauthorized.

If your order is affected by additional verification, our customer support team will contact you using the information provided during checkout.

Contact Us

If you have any questions regarding payments, billing, or your order, please contact us.

Business Name: PACKAGE LTD

Website Name: Oak & Sprout

Email: jennifer@oakandsprout.com

Phone: +44 7456 993899

Business Address:
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom

Company Number: 15926295

VAT Number: GB 476833940

Customer Support Hours

Monday – Saturday

09:00 – 17:00 (GMT – London Time)

We aim to respond to all customer inquiries within one business day.