Refund policy

Refund & Return Policy

Last Updated: July 20, 2026

At Cormika, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a straightforward return and refund process in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. Returning an Item

Change of Mind

If you decide you no longer want your purchase, you have 14 days from the date you receive your order to let us know that you wish to return it.

Once you have notified us, you have a further 14 days to send the item back.

2. Return Conditions

To qualify for a refund, returned products must:

  • Be unused and in their original condition.

  • Be returned in the original packaging whenever possible.

  • Include any accessories, manuals, labels, or tags supplied with the item.

  • Be suitable for resale.

We reserve the right to reduce or refuse a refund if a returned item has been used, damaged, altered, or returned in a condition that prevents it from being resold.

3. Non-Returnable Products

Unless faulty, damaged, or supplied incorrectly, we cannot accept returns for:

  • Personalised or custom-made products.

  • Perishable goods.

  • Opened hygiene or personal care items.

  • Products showing signs of misuse, accidental damage, or excessive wear after delivery.

If you are unsure whether your item is eligible for return, please contact our customer support team before sending it back.

4. Return Shipping Costs

Faulty, Damaged, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery;

  • Faulty or defective; or

  • Incorrect due to our error,

Cormika will cover the reasonable cost of returning the item and may provide a prepaid return label where appropriate.

Change of Mind Returns

If you are returning an item because you no longer want it, you are responsible for the return shipping costs.

Restocking Fees

Cormika does not charge restocking fees.

5. How to Request a Return

Step 1 – Contact Us

Before sending any product back, please contact our customer support team.

Email: contact@cormika.com

Phone: +44 7832617664

Please include:

  • Your order number.

  • The reason for the return.

  • Photographs of the item if it is damaged, defective, or incorrect.

Step 2 – Return Approval

After reviewing your request, we will provide instructions for returning the product and, where required, issue a Return Merchandise Authorisation (RMA).

Please do not send any item back until you have received return instructions from us.

Step 3 – Return the Product

Pack the item securely to help prevent damage during transit and send it to the address provided by our customer support team.

6. Refund Process

Once your returned item has been received, we will inspect it to confirm that it meets the return conditions outlined in this Policy.

After the inspection is complete, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued using the original payment method.

  • Refunds are generally processed within 5–7 business days, although processing times may vary depending on your payment provider.

  • Original delivery charges are refunded only where required by law or when the return results from our error or a faulty product.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.

To help us resolve the matter quickly, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product and its packaging.

Depending on the circumstances, we may offer a replacement, exchange, repair, or full refund.

8. Return Address

Returns should only be sent after receiving instructions from our customer support team.

Cormika Returns

Unit A2, Lattersey Hill Trading Estate

Benwick Road

Whittlesey

Peterborough PE7 2JA

United Kingdom

Returns sent without prior authorisation may delay the processing of your refund.

9. Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us.

Website Name: Cormika

Website: https://cormika.com/

Company Name: PACKAGE LTD

Registered Address:
PACKAGE LTD
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom

Email: contact@cormika.com

Phone: +44 7832617664

Business Number: 15926295

VAT Number: GB 476833940

Contact Form: Available through our Website.

Customer Support Hours

Monday – Saturday

09:00 – 17:00 (GMT – London Time)

We strive to respond to all enquiries within one business day.