FAQ
Frequently Asked Questions (FAQs)
How do I place an order?
Shopping with Oak & Sprout is quick and easy. Simply select your preferred product and any available options, such as color or size, click "Add to Cart," and proceed to our secure checkout. Follow the on-screen instructions to complete your purchase.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive a confirmation email containing your order details.
If you do not receive the email within a few minutes, please check your Spam or Junk folder. If you still cannot find it, please contact our customer support team at jennifer@oakandsprout.com.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request; however, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
If your order cannot be cancelled, you may still return eligible items in accordance with our Refund & Return Policy.
Why did I receive only part of my order?
To provide faster delivery and improve product availability, some orders may be shipped from different fulfillment centers.
As a result, if you purchase multiple items, they may arrive in separate packages on different days.
Don't worry—this is completely normal, and you will not be charged any additional shipping fees for split shipments.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery within the United Kingdom is generally 5–7 business days, although delivery times may vary during busy periods or due to circumstances beyond our control.
Once your order has been shipped, you will receive a tracking number by email.
What is your return policy?
We want you to shop with confidence.
If you are not completely satisfied with your purchase, you may return eligible items in accordance with our Refund & Return Policy.
For complete information about return eligibility, refunds, and exchanges, please visit our Refund & Return Policy page.
Are my payments secure?
Absolutely.
All payments made on the Oak & Sprout website are protected using SSL (Secure Socket Layer) encryption and processed through trusted, PCI DSS-compliant payment providers.
Your payment information is encrypted during transmission, and PACKAGE LTD never stores your full credit or debit card details on its servers.
How can I track my order?
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number.
Tracking information usually becomes active within 24 hours after shipment.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Visa
- Mastercard
- Maestro
- American Express (Amex)
- Discover
- Diners Club
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
- Klarna
Available payment methods may vary depending on your location.
How can I contact Oak & Sprout?
Our customer support team is always happy to help.
Email: jennifer@oakandsprout.com
Phone: +44 7456 993899
Business Name: PACKAGE LTD
Business Address:
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom
Company Number: 15926295
VAT Number: GB 476833940
Customer Support Hours:
Monday – Saturday
09:00 – 17:00 (GMT – London Time)
We aim to respond to all customer inquiries within one business day.