Privacy Policy
Last Updated: July 18, 2026
Welcome to Oak & Sprout. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal information refers to any information that can directly or indirectly identify you. It does not include information that has been permanently anonymized or aggregated so that it can no longer identify an individual.
We only collect personal information that is necessary to operate our business, process your orders, provide customer support, and comply with legal obligations.
We may collect information when you:
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Participate in surveys or promotional campaigns
The information we may collect includes:
Full name
Email address
Billing address
Shipping address
Phone number
Payment information (processed securely by our payment providers)
Order history
Device information
Browser type
IP address
Cookies and website usage information
You may also browse our website without providing personal information.
How We Use Your Information
We use the information you provide only for legitimate business purposes.
To Process Your Orders
We use your information to process payments, prepare shipments, and deliver your baby toys and children's products.
To Improve Your Shopping Experience
We use your information to personalize your shopping experience and recommend products that may interest you.
To Improve Our Website
We continuously improve our website based on customer feedback, browsing behavior, and website analytics.
Customer Support
Your information allows us to respond quickly to your questions, warranty requests, returns, and other customer service inquiries.
Marketing Communications
With your permission where required by law, we may send:
Order confirmations
Shipping notifications
Product updates
Special offers
Promotional emails
Newsletters
You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.
SMS Communications
If you provide your phone number during checkout or account registration, we may occasionally send important service updates or promotional messages. You may opt out of SMS communications at any time.
Legal Basis for Processing Personal Information (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under one or more of the following legal bases:
Your consent (Article 6(1)(a))
Performance of a contract (Article 6(1)(b))
Compliance with legal obligations (Article 6(1)(c))
Legitimate business interests (Article 6(1)(f))
If processing is based on your consent, you may withdraw your consent at any time by contacting:
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict processing
Object to processing
Receive a copy of your personal data
Request data portability
Withdraw consent where applicable
You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at:
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational safeguards.
Our security measures include:
SSL (Secure Socket Layer) encryption
Secure server infrastructure
Trusted payment gateways
Restricted access to personal information
Regular security monitoring
For your own protection, please keep your account password confidential and choose a strong password.
For security reasons, we do not store complete payment card information on our servers after payment processing.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your shopping cart
Save your preferences
Keep you logged into your account
Analyze website traffic
Improve website performance
We may also use analytics tools such as Google Analytics to better understand how visitors use our website.
You may disable cookies through your browser settings. However, some features of the website may not function correctly.
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only with trusted third-party service providers who assist us with:
Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Email communications
Fraud prevention
Website analytics
These providers are required to keep your information confidential and use it only for the services they perform on our behalf.
We may also disclose information if required by law or when necessary to protect our legal rights, customers, or property.
Data Retention
We retain your personal information only for as long as necessary to:
Complete your purchases
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies and agreements
When your information is no longer required, it will be securely deleted or anonymized.
Children's Privacy
Oak & Sprout sells baby toys and children's products that are intended to be purchased by adults, including parents, guardians, relatives, and gift buyers.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children.
If you believe a child has provided personal information through our website, please contact us immediately at jennifer@oakandsprout.com, and we will promptly investigate and remove the information where required by law.
Third-Party Links
Our website may contain links to third-party websites.
These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
Terms and Conditions
Please also review our Terms and Conditions, which explain the rules, responsibilities, and limitations governing the use of our website and purchases made through it.
Contact Us
If you wish to:
Access your personal information
Update or correct your information
Request deletion of your data
Exercise your privacy rights
Submit a privacy-related complaint
Please contact us:
Website Name: Oak & Sprout
Company Name: PACKAGE LTD
Address:
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom
Email: jennifer@oakandsprout.com
Phone: +44 7456 993899
Business Number: 15926295
VAT Number: GB 476833940
Contact Form: Available through our website.
Customer Support Hours
Monday – Saturday
09:00 – 17:00 (GMT – London Time)
We aim to respond to all customer inquiries within one business day.