Refund policy

Last Updated: July 18, 2026

At Oak & Sprout, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

This Refund & Return Policy is designed to comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. Return Period

Change of Mind

If you change your mind about your purchase, you have 14 days from the date you receive your order to notify us that you wish to return it.

After notifying us, you have an additional 14 days to return the item.

2. Return Eligibility

To qualify for a refund, returned items must:

Be unused and in their original condition.

Be returned in the original packaging.

Include all accessories, manuals, labels, and tags (where applicable).

Be suitable for resale.

We reserve the right to refuse a refund if the returned item does not meet these conditions.

3. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are faulty or damaged upon arrival:

Personalized or custom-made products.

Perishable goods.

Opened hygiene or personal care products.

Items showing signs of use, damage, or misuse caused after delivery.

If you are unsure whether your item is eligible for return, please contact our customer support team before sending it back.

4. Return Shipping Costs

Faulty, Damaged, or Incorrect Items

If you receive an item that is:

Damaged during delivery

Defective

Incorrect due to our error

Oak & Sprout will cover the return shipping costs and, where applicable, provide a prepaid return label.

Change of Mind Returns

If you are returning an item because you no longer want it, you will be responsible for the return shipping costs.

Restocking Fee

We do not charge any restocking fees.

5. How to Request a Return

Step 1 – Contact Us

Please contact us before returning any item.

Email: jennifer@oakandsprout.com

Phone: +44 7456 993899

Please include:

Your order number

The reason for the return

Photos of the item if it is damaged or defective (if applicable)

Step 2 – Return Authorization

Our customer support team will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) if required.

Please do not send any item back without first contacting us.

Step 3 – Return the Item

Carefully package the product to prevent damage during transit and send it according to the return instructions provided by our support team.

6. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return conditions.

After inspection, we will notify you whether your refund has been approved or rejected.

If approved:

Your refund will be issued to your original payment method.

Refunds are generally processed within 5–7 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or the product is faulty.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number

A description of the problem

Clear photos of the product and packaging

We will work with you to arrange a replacement, exchange, or full refund where appropriate.

8. Return Address

Oak & Sprout Returns

Unit A2, Lattersey Hill Trading Estate

Benwick Road

Whittlesey

Peterborough PE7 2JA

United Kingdom

Please do not return products without first receiving return instructions from our customer support team.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

Website Name: Oak & Sprout

Company Name: PACKAGE LTD

Address:
123 Hallgate
Cottingham, West Yorkshire
HU16 4DA
United Kingdom